Telstra

Reviews of Telstra

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  Michael Ferrier Added March 18, 2018

  ★ ☆ ☆ ☆ ☆
  I was connected to the NBN 3 weeks ago and signed up with Telstra for their home internet and Foxtel platinum bundle (I was on this for years but you have to resign once connected to the NBN). Despite being assured that broadband capacity would double, the hard fact is that performance has degraded to the point where I am forced to use Apple hotspot on my iPhone to do anything more than basic internet surfing (i.e.. connecting to and using corporate software applications). I rang Telstra platinum support and was told that despite being physically connected to the NBN (yes, I have the NBN gear installed and the new Telstra modem) my order had not been completed in their system and therefore they were unable to troubleshoot or let me purchase their much vaulted performance booster package. I was promised this would be resolved within 24/48 hours and but have heard nothing after 4 days and I continue having to use the iPhone at my expense....my advice....DO NOT SIGN UP WITH TELSTRA UNTIL YOU GET SOME ASSURANCE RE ACTUAL BROADBAND CAPACITY...

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